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Returns & Refunds

Return Policy

Our goal is to provide products that our customers love. If you’re not satisfied with the final product for any reason, you may return all or part of your purchase for a replacement or refund within 30 days of receipt. Contact the Horse Scout team who will be happy to help resolve any issues experienced.

To better our products and service to our customers, we may ask for photographs of any manufacturing defects.

To process a return please contact support@horsescout.com


Horse Scout Design currently only ships to the continental US. Shipping to all other regions is coming soon!

The majority of products are shipped between 24-48 hours after ordered. On occasion personalized print items may require up to 78 hours to be sent out. We aim to have all orders delivered within three to five days of being ordered.

Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking information for your parcel.


If you have requested a refund, please be advised once issued, funds usually take 7-10 days to appear in the bank account used to make the purchase. An email will be sent to confirm once the refund has been processed.


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